Business activity

Company profile

Company overview

Activities Of Call Centres

OPTIPLEXUS SOLUTIONS PRIVATE LIMITED is a registered company in maharashtra. Its recorded business activity is activities of call centres.

Status: Active • Registered: 2024-09-22 • NIC: 82200

A concise sample of services and capabilities associated with the recorded NIC activity.

Activities Of Call Centres overview

Specialized call centre operations aligned to NIC 82200 delivering multilingual customer support, inbound/outbound campaign management, and lead qualification across corporate services and manufacturing corridors in Maharashtra NCR.

Integrated tech-enabled contact centre platform with omnichannel routing, CRM integration, and real-time analytics to optimize service levels, reduce handling times, and support logistics and supply chain communications.

Scalable workforce and compliance framework including trained agents, quality assurance, data protection protocols, and peak-capacity surge teams to support enterprise-grade service for manufacturing, logistics, and tech operations.

Capabilities

Core execution capabilities and strengths.

Multilingual inbound and outbound voice services, email and chat support, and scheduled follow-ups tailored for corporate and manufacturing clients in Maharashtra NCR.

CRM and ERP integrations, API-based data exchange, and real-time dashboards for SLA monitoring, workforce management, and performance reporting.

Compliance and security: secure data handling, consent management, PCI and GDPR-aligned controls where applicable, plus industry-specific script governance and audit trails.

Flexible staffing models with onshore agent pools, remote-enabled teams, and rapid scale-up plans for seasonal or project-driven spikes.

Activities Of Call Centres offerings

Signature offerings and packaged outcomes.

Outbound Customer Experience Desk

Scalable outbound calling operations tailored for Maharashtra NCR enterprises, focusing on customer retention, account recovery, and product outreach. Operators work from secure facilities with multilingual capabilities including Hindi, English, and regional languages, using CRM-integrated workflows and predictive dialing to improve contact rates and shorten campaign cycles.

NIC 82200 — Activities of call centres; supports manufacturing corridors, corporate services, and logistics clients in Maharashtra NCR

Inbound Support and Helpdesk Services

24/7 inbound contact centre services handling technical support, order inquiries, and service escalations for B2B and B2C clients. Trained teams follow SOPs for incident triage and escalation, with average handle time targets, first-call resolution protocols, and SLA reporting tied to contract KPIs.

NIC 82200 — Call centre class services; optimized for tech-enabled operations and corporate service providers in Maharashtra NCR

Omnichannel Contact Centre Platform

Integrated voice, email, chat, and social messaging operations with unified agent desktop, workforce management, and quality assurance modules. Offers analytics dashboards, speech analytics for compliance, and real-time routing to reduce wait times and improve resolution consistency for logistics and manufacturing partner accounts.

NIC 82200 — Activities of call centres; enables tech-enabled operations across Maharashtra NCR sectors

Services and capabilities

Services that support planning, delivery, and reporting.

Inbound & Outbound Voice Services

End-to-end voice services including customer support, lead qualification, tele-sales, and proactive notifications. Agents follow documented SOPs and use quality-monitoring tools to meet KPIs such as AHT, FCR, and CSAT relevant to corporate and logistics clients.

Primary call centre offering under NIC 82200

Non-Voice Support & Back Office

Email, chat, document processing, claims handling, and data entry services with SLA-based SLAs. Processes are designed for high-volume transactional throughput for manufacturing suppliers and logistics providers, with encryption and role-based controls for sensitive data.

Complementary administrative support services aligned to Division 82

Process Automation & Analytics

Robotic process automation, AI-assisted triage, and dashboarding to reduce manual effort and provide actionable insights. Implementation includes ROI projections, phased deployment, and governance structures to support scalable operations across Maharashtra NCR industries.

Technology-enabled enhancement to call centre activities and administrative services

Company registration details

Key rows and indicator scores.

Company metrics

  • Authorized capital: ₹ 1.0 L
  • Paid-up capital: ₹ 50,000
  • Metric: Value

Operational details

  • CIN: U82200PN2024PTC234438
  • Company status: Active
  • Registration date: 2024-09-22
  • Company class: Private
  • Company category: Company limited by shares
  • Company sub-category: Non-government company
  • Listing status: Unlisted
  • Registrar of Companies: ROC Pune
  • Registered state: maharashtra
  • NIC code: 82200
  • Recorded business activity: Activities Of Call Centres

Location map

S.NO. 143/5, ROSE ICON,,AMENITY BLD FLAT NO-306,,Pune City,Pune,Maharashtra,411027-India

S.NO. 143/5, ROSE ICON,,AMENITY BLD FLAT NO-306,,Pune City,Pune,Maharashtra,411027-India

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